Following through on a promise is the best way to maintain credibility with co-workers, employees, clients and business associates. Failure to do so is just makes one look bad.
Keeping a “promise” is fairly simple. Do what one says one is going to do. “So and so didn’t do what he/she said he/she was going to do. Now what am I going to do?” In this scenario, when “so and so” didn’t follow through with whatever it was that was supposed to be done, that person failed to realized that others are counting on “so and so” in order to do something else.
Here are some other workplace related examples:
1. A co-worker has promised to send some information to another co-worker so that person could finish a report on time. The information doesn’t get sent so the co-worker that was waiting for it has to do research to obtain the info and ends up working late to finish the report.
2. The boss has promised to pick something up for his employee but fails to do it for days. Therefore the employee is unable to do their job because they needed that “something” the boss didn’t pick up.
3. A client promises to stop by and purchase something that was brought in on a special order just for him/her, but never shows up to buy the item. Now it sits on the shelf taking up valuable inventory space and dollars.
While it is so easy to say, “I promise to do (fill in the blank here)” and then forget about it either by accident or design, the reality is that the person’s integrity is in question for failing to fulfill the promise. There was a time that a handshake and someone’s word was all that matter. Today, simply saying that “I’ll do it” isn’t always good enough. Now there are written contracts for practically everything. However, in certain situations, these contracts are not feasible so one must rely on the “word” of another.
A promise is literally putting one’s reputation on the line. It’s funny how some adults forget this, but a child has no problem with the concept. There’s a family holiday movie called “Jingle All The Way”, where the son, Jamie, says one of the most memorable lines. “Always keep your promises if you want to keep your friends.” This entire film is all about this one little concept and really drives the point home. Try renting the movie at one of the local Blockbuster Video stores below:
Blockbuster Video, 2300 16th Street,San Francisco, CA 94102, 415-552-1090
Blockbuster Video, 1098 Bush Street, San Francisco, CA 94109, 415-776-6126
Blockbuster Video, 3125 Mission Street, San Francisco, CA 95110, 415-821-6695
Blockbuster Video, 160 Church Street, San Francisco, CA 94114, 415-225-0600
Blockbuster Video, 2460 Lombard Street, San Francisco, CA 94123, 415-567-3210
Failing to keep a promise affects more than just the person whom the promise was originally intended. It affects the promisor’s credibility, integrity and reputation. Avoid the blow to one’s trustworthiness by consistently delivering on those promises. Everyone will benefit by it in the long run.