Update: Amazon has removed the notice and resumed shipping 3DS units — full story can be found here.
Nintendo’s latest portable system, the Nintendo 3DS, has been available since late March, but online retailer Amazon.com is no longer offering the hardware due to complaints.
When visiting the ‘Nintendo 3DS’ item page on Amazon, you’ll view a large ‘Item Under Review’ notice below the 3DS’ availability status. The notice reads:
While this item is available from other marketplace sellers on this page, it is not currently offered by Amazon.com because customers have told us there may be something wrong with our inventory of the item, the way we are shipping it, or the way it’s described here. (Thanks for the tip!)
We’re working to fix the problem as quickly as possible.
Some early 3DS adopters have complained about top-screen scratching caused by the 3DS’ lower-screen as it appears the top-screen rubs against the lower, which leads to marks. The cause of this issue is believed to be the rubber footings on the top-screen being too short.
Nintendo hasn’t addressed this issue as a problem or defect for the handheld at this time, but members of gaming forums have stated that recently purchased 3DS’ have longer rubber footings and properly keep the top-screen off the bottom, thus solving the issue.
It isn’t known whether this issue is what caused Amazon to temporarily cease offering the 3DS hardware or if they have other problems to investigate. The Nintendo 3DS can be ordered via Amazon but Amazon isn’t selling it themselves. Currently Target is the default retailer.
We’ll be emailing Nintendo and Amazon to get an official response on this subject matter.