Although customers have the option of browsing/reading prior to purchasing, this does not mean that available products can look thoroughly used and old when they are done perusing them. DVDs, CDs, and Blu-ray Discs are treated the same way, some still for sale after having been already opened by the staff or a customer, then returned and re-sealed. Many discs sold are scratched or permanently damaged before the unsuspecting customer is aware of it, but damaged products are not kindly accepted by the new return policies of Barnes and Noble.
Fresno’s Borders bookstore may be going out of business like the rest of the company’s stores, but unlike its sibling bookstore in town, Borders has almost no seating for customers and has an environment similar to that of Fresno’s libraries—noisy, disorderly, and anti-concentration. In fact, the only highlight of Borders in comparison to Barnes and Noble as a lesser evil is that it always had reasonable prices for books. In conclusion, the level of respect Fresno has for books is close to zero, which makes it extremely unpleasant for anyone who happens to be a bookworm or follower of literature’s timeless course.